The land of the complex… #1

We've been living in Spain for just over a year. Until now, we've been using pre-paid mobile service. A few months into living here, I tried to get "permanent" or post-paid service but I was told my bank account need to have at least 6 months of service. Since we'd only been here for a few months that didn't work. Fast-forward to today, now our bank account is 1-year old and for sure we'd qualify. So I went to our local vodafone store and tried to get service and this is what happened: I tried to get their XL package, which included 6GB of data, but that can only be ordered through the phone. Yes, I am not kidding. The very vodafone